Privacy Policy

This Privacy Policy explains how Asande Corp, Asande Online, Asande Designs, and any current or future subdivision, trading name, brand, product, platform, or related service operated under Asande Corp, collectively referred to as “Asande”, “we”, “us”, or “our”, collect, use, store, protect, and share personal information.

This Privacy Policy applies to our websites, services, projects, subscriptions, retainers, hosting services, software services, automation services, AI services, consulting services, support channels, forms, emails, WhatsApp communications, proposals, quotes, invoices, and any other interaction with Asande.

By using our website, accepting a quote, paying an invoice, submitting information, contacting us, using our services, or continuing to engage with Asande, you agree to the practices described in this Privacy Policy.

We may collect personal information that you provide directly to us, including your name, surname, business name, email address, phone number, WhatsApp number, billing details, project details, support requests, website content, business information, login details provided for service delivery, and any other information you choose to share with us.

We may collect information relating to your business, customers, staff, suppliers, users, website visitors, enquiries, leads, transactions, systems, workflows, and communication records where this information is required to deliver a service to you.

We may also collect technical information such as IP addresses, device information, browser type, pages visited, form submissions, cookies, analytics data, hosting logs, error logs, security logs, and usage information related to our websites, platforms, systems, and services.

We collect information when you visit our website, submit a contact form, request a quote, accept a proposal, pay an invoice, communicate with us by email or WhatsApp, book a consultation, use a client portal, submit a support request, use one of our tools, or provide information needed for a project or service.

We may also collect information from third-party platforms used to deliver our services, including hosting providers, domain registrars, payment platforms, email providers, analytics tools, cloud platforms, API providers, customer support tools, automation platforms, and communication platforms.

Where you provide information about another person, customer, employee, supplier, or third party, you confirm that you have the necessary permission or legal basis to share that information with us for the intended purpose.

We use personal information to provide services, prepare quotes, issue invoices, manage accounts, communicate with clients, deliver projects, provide support, manage hosting, manage websites, configure domains, build software, create automations, operate AI tools, troubleshoot issues, improve our services, and maintain business records.

We may use information to verify instructions, manage payments, process service requests, provide updates, send administrative messages, respond to enquiries, maintain security, prevent abuse, investigate technical issues, and comply with legal, tax, accounting, operational, or regulatory requirements.

We may use project information, communication history, and technical records to understand client requirements, improve service delivery, maintain continuity, and support future work requested by the client.

We process personal information where it is necessary to provide services, perform an agreement, respond to enquiries, comply with legal obligations, protect our rights, maintain security, manage business operations, or pursue legitimate business interests in a lawful and reasonable manner.

Where consent is required, we will rely on the consent provided by the relevant person. Consent may be withdrawn where the law allows, but this may affect our ability to provide certain services.

Where we process information on behalf of a client, the client remains responsible for ensuring that the information was lawfully collected and may lawfully be used for the requested service.

In some services, we may receive or access information belonging to a client’s customers, users, employees, suppliers, leads, website visitors, or other third parties. This may happen when we build websites, forms, dashboards, email systems, WhatsApp automations, CRM tools, AI tools, hosting environments, integrations, or business systems.

We will only use this information for the purpose of providing the agreed service, support, maintenance, troubleshooting, security, hosting, migration, integration, automation, or related business function.

The client is responsible for making sure that their own privacy notices, customer permissions, internal processes, and legal obligations are in place where they collect or provide personal information to Asande.

Where Asande provides AI, automation, chatbot, workflow, software, API, or integration services, information may be processed through internal systems, third-party platforms, models, APIs, or automation tools as required to deliver the service.

We aim to limit the information processed by AI or automation systems to what is reasonably necessary for the intended purpose.

Clients should avoid sending sensitive, unnecessary, excessive, or unrelated personal information through AI, automation, support, or communication channels unless it is required for the service.

We do not sell personal information.

We may share personal information with trusted third-party providers where necessary to provide services, operate our business, process payments, host websites, manage domains, send emails, provide support, maintain systems, run analytics, deliver automations, integrate APIs, or comply with legal requirements.

These third parties may include hosting providers, domain registrars, cloud providers, payment processors, email providers, messaging platforms, analytics providers, software vendors, subcontractors, consultants, accountants, legal advisers, and other service providers involved in delivering or supporting our services.

We may also disclose information where required by law, court order, regulator, law enforcement authority, tax authority, contractual obligation, security investigation, debt collection process, or where necessary to protect the rights, property, or safety of Asande, our clients, or others.

Our services may depend on third-party platforms such as domain registrars, hosting companies, cloud providers, email services, payment gateways, WhatsApp and Meta services, Google services, analytics tools, AI providers, API providers, software vendors, cPanel, Plesk, Vercel, AWS, and other external platforms.

When information is processed by third-party platforms, their own terms, privacy policies, security practices, availability, and data handling rules may also apply.

Asande is not responsible for the privacy practices, security failures, outages, policy changes, restrictions, account suspensions, or data handling decisions of third-party providers outside our reasonable control.

Our website may use cookies, analytics tools, tracking technologies, server logs, and similar technologies to understand website usage, improve performance, remember preferences, monitor errors, maintain security, and improve our services.

Cookies may collect information such as pages visited, approximate location, device type, browser type, referral source, time spent on pages, and interaction behaviour.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

We may use contact information to send service-related messages, project updates, administrative notices, invoices, payment reminders, support updates, and important account information.

We may send marketing messages, offers, updates, or educational content where we have a lawful basis to do so or where you have shown interest in our services.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available. Service-related and account-related communications may still be sent where necessary.

We keep personal information for as long as reasonably necessary to provide services, manage accounts, maintain records, comply with legal obligations, resolve disputes, enforce agreements, support future work, maintain backups, and protect our business interests.

Retention periods may differ depending on the type of information, the service provided, legal requirements, tax requirements, accounting requirements, technical requirements, and the nature of the client relationship.

Where information is no longer required, we may delete, anonymise, archive, or securely retain it where appropriate.

We take reasonable technical, administrative, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

Security measures may include access control, passwords, secure storage, trusted service providers, backups, monitoring, limited access, secure communication practices, and other reasonable safeguards appropriate to the service.

No website, system, email account, hosting environment, cloud platform, or method of electronic transmission is completely secure. Clients are also responsible for protecting their own accounts, passwords, devices, users, and access credentials.

Where a client provides access credentials, admin accounts, API keys, hosting details, domain access, email access, payment gateway access, social media access, or other system access, we will use that access only for the purpose of delivering the agreed service.

Clients should provide the minimum access needed, remove access when it is no longer required, use strong passwords, enable multi-factor authentication where possible, and avoid sharing unnecessary credentials.

Asande is not responsible for unauthorised access caused by weak passwords, shared accounts, compromised client devices, reused credentials, client-side security failures, or access granted by the client to other parties.

Some third-party providers, cloud platforms, software tools, communication platforms, analytics services, AI providers, or hosting providers may process or store information outside South Africa.

Where information is transferred or processed outside South Africa, we will take reasonable steps to use reputable providers and appropriate safeguards where practical.

By using our services, the client understands that international processing may be necessary for certain services, platforms, APIs, hosting environments, software tools, or business operations.

Our services are intended for businesses, organisations, professionals, and adults. We do not knowingly collect personal information from children without appropriate permission.

If a client provides information relating to children, learners, minors, or young people as part of a project, platform, form, website, school, church, non-profit, or business system, the client is responsible for ensuring that the information is lawfully collected and that the necessary permissions are in place.

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, object to certain processing, withdraw consent where applicable, or ask questions about how your information is handled.

We may need to verify your identity before responding to certain requests.

Some information may need to be retained where required for legal, tax, accounting, contractual, security, operational, dispute resolution, or legitimate business reasons.

If we become aware of a security compromise affecting personal information under our control, we will take reasonable steps to investigate, contain, and respond to the incident.

Where required by law, we may notify affected parties, clients, regulators, or other relevant persons.

Clients must notify Asande promptly if they become aware of any security issue, unauthorised access, compromised account, suspicious activity, or data breach relating to a service we provide or manage.

Our website, communications, proposals, or services may contain links to third-party websites, platforms, tools, or resources.

We are not responsible for the privacy practices, content, security, availability, or data handling of third-party websites or platforms that we do not control.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, business operations, platforms, or data handling practices.

The latest version will be published on this page. Continued use of our website or services after an update means you accept the updated Privacy Policy.

For privacy-related questions, requests, corrections, objections, or concerns, you can contact Asande using the details below.